Docs
Cases
Maximum case limits per team:
| Type | Limit |
|---|---|
| Number of cases | No limit |
| Number of case templates | 1,000 |
| Number of cases you can bulk update at once | 50 |
| Number of saved case views | 100 |
| Case retention period Includes case components such as the case details, decription, fields, metadata, comments, notes, and attachments. See record limits at the end of this article for limits on attached records. |
Cases are kept for the duration of the customer’s active license. |
Case team settings
Maximum case setting limits per team:
| Type | Limit |
|---|---|
| Custom statuses | 10 |
| Case fields | 1,000 |
| Validations per case field | 75 |
Case primitives
Maximum primitive limits per case:
| Type | Limit |
|---|---|
| Assignees per case | 10 |
| Case action buttons per case | 25 |
| Case fields per case | 100 |
| Case field groups per case | 100 |
| Closure conditions | 25 |
| Linked cases per case | 50 |
| Metadata keys per case | 100 |
| Records attached to a case | 1,500 |
| Tags per case | 50 |
| Tasks per case | 50 |
Case blocks
Maximum case block limits per case:
| Type | Limit |
| Content blocks of any type (Note, HTML, File, Table, Code) | 50 |
| Case block groups | 15 |
| Case blocks per group | 50 |
Files
Maximum file limits per case:
| Type | Limit |
| Case file types | csv, doc, docx, eml, gif, gzip, html, jpeg, jpg, json, mov, mp4, pdf, png, ppt, pptx, svg, txt, xhtml, xml, xtar, xls, xlsx, webm, zip, 7z |
| Maximum file size | 60 MB If you need to share a larger file please link to it from a file hosting service. |
| Number of files per case block | 50 |
Text
Maximum text limits per case:
| Type | Limit |
| Comment length | 640,000 characters (per comment) |
| Description length | 640,000 characters |
| Case field value length | 1,000 characters |
| Case metadata value length | 1,024 characters |
| Case note title length | 100 characters |
| Case note content length | 15,000 characters |
| Case task title length | 100 characters |
Additional limits
For more information on the limitations around records, please see [Records limits](/content/docs/records/limits/ "Records limits"/index.html).
For more information on the limitations around dashboard charts, please see [Dashboard limits](/content/docs/dashboards/limits/ "Dashboard limits"/index.html).